At Lumenfit, your privacy is our priority. We are committed to protecting your privacy at all times. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. We at Lumenfit cannot guarantee complete security on stored information; however, we have implemented security policies and conditions to help protect your confidential information.
What Personal Information Do We Collect?
When you become a Lumenfit member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information.
We collect personal information from you when you create an account, make a purchase, enter a contest or promotion, communicate with us using our web forms to make a request or ask a question, submit a product review or otherwise submit personal information to us with your communication.
How Do We Use the Personal Information We Collect?
Your name and address information is used solely to process orders unless your prior consent is given for another purpose. Without your consent, this information will never be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (gender, date of birth, etc.) will be used for security purposes,to ensure you are who you say you are and to confirm that you, in fact, are paying with your credit card(s) and are not someone else using credit card(s) stolen from you.
Do We Disclose Your Personal Information to Others?
We may share your personal information with our business partners and service providersthat help us with our business operations. We require our business partners and service providers to keep your personal information secure. In addition, our business partners and service providers may not use or disclose personal information for any purpose other than to perform their designated functions.
We may transfer any information we have about you in connection with a merger or sale involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.
We may also disclose your personal information where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction and where we are legally permitted to do so.
Protection of Personal Information
All Lumenfit staff take the protection of your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our internet security policies and proceduresare reviewed on a monthly basis.
Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur.
Our Use of Log Files
When you visit our site, we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
Links to Other Sites
From time to time, we may send out email messages alerting you that products are available, reminding you to provide us with feedback, or informing you about our promotional offers. In addition, you will receive communication from us (1) if you contact us for a particular reason, (2) to receive your orders, or (3) if we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our newsletters, they will contain promotional materials from Lumenfit.
Law Enforcement Requests
Though we make every effort to preserve user privacy, we will disclose your personal information without your knowledge or consentif we receive a court order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive their orders and to lower costs associated with our programs.
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter our site. We may use session cookies to provide a seamless experience on the site and may combine the cookies with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Your Feedback is Always Welcome
Effective Date: October 19, 2018